Dear Recovery Heroes,

 

We hope this message finds you well. As we continue to improve our platform, we want to address a couple of important matters.

 

Account Access: If you're experiencing difficulty accessing your account and find yourself locked out, don't worry. We understand how frustrating this can be. We kindly advise you to click on the "Forgot Password" link on the login page to initiate the password reset process. Follow the instructions provided, and you should be able to regain access to your account smoothly.

 

Payment Optimization: We're refining quality control procedures to ensure the validity of our research while also making the process smoother and more efficient. Your cooperation in this matter is greatly appreciated. If you have any concerns or queries regarding payments, please feel free to contact us at iqrr@vtc.vt.edu. We understand the importance of timely payments, and while we strive to release payments promptly, please note that it may take 1-2 weeks for point redemptions to be processed. In order to redeem points, research participants will be asked to complete a tax information form that will be reviewed by Virginia Tech. While we recognize that these new procedures may lengthen the time to payment receipt, we hope that these procedures will improve the quality and meaning of our research to support individuals in addiction recovery.  Rest assured, we're working diligently to improve this process and appreciate your patience and understanding.

 

Your feedback and cooperation are invaluable to us as we strive to enhance your experience. If you have any further questions or require assistance with any aspect of our services, please don't hesitate to contact us. We're here to support you every step of the way of your recovery journey.

 

Thank you for being a part of our community of Recovery Heroes!